Terms of Service

Keepsake Connect lets an authorized dealership capture a customer photograph and delivery details, submits that order to our production facility, and coordinates the resulting keepsake and follow-up communications. Access is invitation-only and granted per rooftop by an administrator.

Each user must have their own named login. Sharing credentials is prohibited. A dealership administrator is responsible for granting, reviewing and promptly revoking access for their rooftop, including when a salesperson leaves. We may suspend an account we reasonably believe is compromised or being used to access another dealership’s data.

Customer data you submit remains yours. The dealership that collected a customer record is the owner and controller of that record. We process it solely to produce, ship and support the keepsake and the follow-up communications you request, and as otherwise described in our Privacy Policy.

We do not sell customer data, do not share one dealership’s customer data with another dealership, and do not use your customer data to market to your customers on our own behalf.

Order, production and billing records remain ours. Records needed to evidence what was produced, shipped and invoiced are retained by us for legal, tax and audit purposes, including after termination.

On termination, you may request an export of your customer records within 30 days. After that window we redact identifying customer fields on the schedule described in our Privacy Policy while retaining the underlying order and billing history.

You are responsible for obtaining the customer’s consent before submitting their photograph and contact details, and for the accuracy of what you submit. By submitting an order you confirm that the customer agreed to be photographed and to receive the keepsake and related messages from your dealership.

You will not upload a photograph of a person who did not consent, and you will honour any customer request to opt out. Opt-out requests must be recorded in the platform, not handled informally.

You will not, and will not permit any user to:

• attempt to access data belonging to another dealership, rooftop or group;
• export customer data other than for a legitimate business purpose of the owning dealership;
• submit false, duplicate or test data as a live order, or misuse a photograph;
• probe, scan, or attempt to bypass any security or rate-limiting control;
• resell or sublicense access to the platform.

Exports of customer data are logged, attributed to the individual user, and rate limited. Repeated or anomalous bulk export may result in suspension.

Keepsakes are billed per shipped unit at the rate stated in your order form, on Net-15 terms from the invoice date. Where a Protected Territory Subscription applies, it is billed separately and in advance, and protection is available only while the account is in Good Standing. Losing protection does not terminate platform access.

We work to keep the platform available and to produce every verified order, but the service is provided without an uptime guarantee unless one is stated in a signed agreement with you.

Either party may terminate with 30 days’ written notice. We may suspend access immediately for non-payment, for a security incident, or for a breach of section 4 or 5. Outstanding invoices remain payable.

We will give notice of material changes to these terms. Continued use after the effective date constitutes acceptance.

Questions about these terms, a data export, or a customer privacy request: support@keepsakeconnect.com.